If your purchase was unsuccessful, and you received an error in the process, perform the following troubleshooting steps:
- Check if your payment methods are working correctly, e.g. make sure your credit card is not expired and that the funds are sufficient.
- Try using a different network connection.
- Restart the game. If the payment system is not initialized properly, a simple restart may solve the issue.
- Restart your device.
- Try performing a purchase in our Web Store. A lot of payment methods are available there, so we recommend giving it a try!
- If all of the above didn't help, please contact in-game support service, and we'll look into your issue. Make sure to include the following information in your support ticket:
- Description of actions which lead to the error occurrence
- Screenshots of errors which you face while trying to make a purchase
- Whether the funds were debited from your bank account.